Last updated: September 24, 2024
At Clearview Optometry, we strive to ensure our customers are fully satisfied with their eye care products and prescription glasses. However, due to the custom nature of some products, we have specific guidelines for returns and refunds.
Order Errors & Corrections
If you notice an error in your order—such as the wrong product type, quantity, or prescription details—please contact us immediately at optometry@clearviewmilton.ca before the order is processed for shipping. We are happy to rectify any mistakes at no additional cost if we are notified prior to shipping.
No Returns or Exchanges on Shipped Products
Due to the personalized nature of many of our products, including prescription lenses and custom-made eyewear, we do not accept returns or exchanges once the package has shipped. Please double-check your order details before completing the purchase, including prescription information, product choices, and quantities.
Damaged or Defective Products
If you receive a product that is damaged or defective upon arrival, please contact us within 7 days of receipt at optometry@clearviewmilton.ca with the following details:
- Your order number.
- Photos of the damaged or defective product.
- A description of the issue.
Upon verification, we will provide a replacement product or offer a refund if a replacement is not possible.
Non-Returnable Products
Please note that the following products are non-returnable:
- Prescription glasses.
- Contact lenses.
- Custom eyewear products.
- Eye care products.
These items are custom-made or specially ordered to meet your specific needs.
How to Initiate a Return or Claim
- Email us at optometry@clearviewmilton.ca with your order number and a detailed description of the issue.
- Attach any relevant images (for damaged or defective items).
- Wait for our customer service team to respond with instructions on the next steps.
Refund Process
Once approved, refunds will be processed back to your original payment method. Please allow 5-10 business days for the funds to appear in your account, depending on your bank or credit card provider.
Contact Information
For any questions regarding this policy or your order, please contact us at:
Clearview Optometry
10 Bronte St. South, Unit 202,
Milton, ON, L9T 9M2
Email: optometry@clearviewmilton.ca
Phone: 905-876-5070
We appreciate your understanding and cooperation in ensuring the accuracy of your order and thank you for choosing Clearview Optometry for your eye care needs!